Support FAQ's			Frequently asked questions (with answers) IMPORTANT NOTICE: MTReport is no longer available to new customers. After starting MTReport 4.0 a message appears: Cannot connect to internet... MTReport 4.0 needs to connect to the authorisation server to check if you are registered or running in trial mode. If it cannot connect with the authorisation server, MTReport will exit. In the summary, the return and drawdown percentages are missing... This is because there is no deposit in the report, so the initial balance is unknown. Select the Options tab, check Initial deposit, and enter the deposit manually. What are net pips... The net pips in the summary are calculated by subtracting the open and close prices from the trades, and do not depend on the number of lots traded. After starting MTReport 4.0 a message appears: Software has been compromised... The MTReport executable has been altered, possibly by a virus. Please use your virus checker, and download the original software from the website www.mt4tools.com. If you have purchased MTReport, your license will still be valid. After starting MTReport 4.0 a message appears: Not enough rights to create or delete file... MTReport 4.0 uses temporary files which are stored in the directory where the program resides. Make sure you have rights to create, write, and delete files. My report will not load, or will not load correctly... Make sure the report is generated directly by MetaTrader. Do not use Word or any html-editor to change the report. It is not possible to load the daily or monthly reports send by your broker. If you think you have found an error in MTReport, please send the statement to mt4tools@gmail.com. Make sure to attach the statement as a separate file to your email. Some reports take a long time to load... Most reports load within seconds. However, reports with thousands of trades can take some time. Keep in mind that MetaTrader never intended their reports to be processed like MTReport 4.0 does. Especially StrategyTester reports can take a long time to load, because every trade is described in at least two lines, one for opening the trade, one for closing, and possibly several lines to change the exit criteria. All these lines have to be combined into one. When your report contains several thousands of trades, this will take some time. When adding StrategyTester reports, some of the order numbers are changed... Order numbers from StrategyTester always start with one. When combining reports, the numbers have to be made unique for the software to function properly. My computer crashed and I had to install Windows again, but now MTReport is in trial mode... Sorry to hear your computer crashed. Please click here to request a new authorisation code. You should be up and running withing minutes. When loading a report, an error ‘Please use ascending ticket numbers’ is displayed… Make sure that the StrategyTester results in MetaTrader have ascending ticket numers. In MetaTrader, click on the # on the top bar of the results list to select either ascending or descending order. I have another problem / question / suggestion... Please let me know at mt4tools@gmail.com.